How To.. Order Picture Frames and Mounts

Step 1: Determine Your Needs

Before you begin designing, it’s important to identify what you need. Consider the following:

• Size: Measure the dimensions of your picture or artwork to determine the frame size required. Make sure you read all the measuring instructions and view the helper videos on our website: Measuring Advice
• Style: Decide on the aesthetic you want. Do you prefer modern, classic, vintage, or rustic designs? Do you want a frame with a mount, or just a frame?
• Material: Choose materials such as wood or metal based on the look you desire.
• Colour: Select a colour that compliments your picture and fits your room’s decor.
• Capability: Fitting a picture into a frame is a relatively straightforward task; however, you may require a few essential tools. Please assess your ability to complete this task; if you find it challenging, we recommend consulting a reputable local picture framer for professional framing services. Should you be situated in Bedford, we would be pleased to welcome you to visit our establishment to have your artwork framed professionally.

Step 2: Explore Framing Options

Most online stores offer a range of picture frames with filters to narrow down your choices. Consider the following:

• Customisation: Our website allows you to customise sizes, frame colours, and mount options.
• Protection: Decide on the level of protection you require. This includes options to upgrade glazing for better UV protection and anti-reflective properties.
• Extras: Consider any extras you may require including Tapes, Spacers, Hanging Fixtures, etc.

Step 3: Review Details

Once you’ve shortlisted a design, scrutinise the product specifications in the Review tab:

• Verify the dimensions, including the frame size and mount size. Get someone to double check if you are unsure.
• Ensure the material and finish match your requirements.
• Check the mounting method (e.g., hooks, stands, or clips).
• Review images to confirm the design and colour accurately represent your expectations. Order a sample first if you are unsure.

Step 4: Read Policies and Reviews

Before making a purchase, ensure clarity on our store’s policies:

• Return Policy: Check out our policy about refunds for damage and manufacturing defects. It is important to know that custom-made items are not eligible for a refund or exchange if you order incorrectly or do not like the end result.
• Delivery Costs and Times: Investigate delivery fees and estimated arrival times.
• Customer Reviews: Read feedback from previous buyers to gauge product quality and service reliability.

Step 5: Place Your Order

Follow these steps to place your order:

• Add the design to your online shopping basket.
• Double-check the quantity and specifications in the shopping basket. You can reopen the design to make any edits if required.
• Provide accurate contact and delivery information.
• Select payment options, such as credit card, and make payment via our secure payment provider.

Ensure you receive an order confirmation via email, including a PDF VAT invoice, once the purchase is complete.

Step 6: Check Progress and Track Your Delivery

After placing your order, monitor your delivery:

• Use the tracking details provided in your confirmation.
• You will also receive text notification from us and the courier when your order has been dispatched.
• Ensure someone is available to receive the package, or change the delivery date directly with the courier.
• Inspect the goods within 48 hours of receipt, and before use, for any damage or defects.

If you encounter issues, contact customer service promptly.